Chiswick Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Chiswick Storage to customers using our self-storage and related storage solutions. By making a reservation, signing a storage agreement, or placing goods into storage, you agree to be bound by these terms. Please read them carefully before booking. If you do not agree with any part of these terms, you should not proceed with a booking or use the service.

For the purposes of these terms, references to “we”, “us” and “our” mean Chiswick Storage, and references to “you” and “your” mean the customer, account holder, and any person authorised to act on the customer’s behalf. These terms apply to all storage units, lockers, and any additional services we may supply from time to time, unless otherwise agreed in writing.

A storage booking is considered provisional until we have received all required information, payment details, and any other documentation requested from you. We may refuse a booking at our discretion where we believe the service may be unsuitable, unlawful, unsafe, or inconsistent with these terms. The size of the unit, duration of storage, access arrangements, and any special requirements must be confirmed before the agreement starts.

When making a booking for Chiswick self storage or any similar service, you must provide accurate and complete information. This includes your name, billing details, contact details, and the nature of the goods to be stored. You are responsible for ensuring that the goods are suitable for storage and that they comply with all applicable laws. Any false or misleading information may lead to immediate suspension or termination of the agreement.

We may request proof of identity and address before granting access to a unit. This helps us maintain security, prevent misuse, and comply with legal and insurance obligations. If you are booking on behalf of a company or organisation, you confirm that you have authority to enter into the agreement and accept these terms on its behalf. All persons entering the site may be required to follow our security procedures and sign in or identify themselves when asked.

The storage contract begins on the date stated in your booking confirmation or agreement. The minimum term, if any, will be set out in the confirmation. You must ensure that the unit is used only for lawful storage purposes and not for residence, business operations requiring public access, or any activity that could create a nuisance, hazard, or regulatory breach.

Payment terms are an essential part of the service. Fees for the storage unit, deposits, administration charges, and any optional services must be paid in advance unless we agree otherwise in writing. Payment may be taken by card, direct debit, bank transfer, or another method we approve. Prices may be changed from time to time, but any change will be communicated in accordance with the agreement and will not affect payments already due for a current fixed term unless the contract permits it.

If your payment fails, is reversed, or is not received by the due date, we may charge interest, apply administrative costs, suspend access, or take other reasonable action to recover outstanding sums. You remain responsible for all charges until the agreement is properly ended and all sums owing have been paid in full. If any invoice or recurring charge remains unpaid, we may exercise a lien over the stored goods to the extent permitted by law and our agreement.

Any deposit or security amount may be used to cover unpaid charges, damage, cleaning, disposal, or other losses caused by breach of contract. Where applicable, we may also require advance payment for insurance or other add-on services. It is your responsibility to keep your billing details current so that payments and notices can be processed without delay.

Cancellations must be made in accordance with the notice period stated in your booking confirmation or agreement. If no specific notice period is stated, you must provide reasonable written notice before the end of the billing period. Cancellation does not remove your obligation to pay charges already incurred, including fees for the current period, outstanding invoices, and any additional costs arising from your use of the unit.

If you end the agreement early during a fixed-term contract, you may remain liable for charges for the full term unless we agree otherwise. We are not required to refund unused storage time unless the agreement expressly provides for a refund or a statutory right applies. You must remove all goods, sweep the unit clean, and return any keys, access cards, or other devices by the end of the agreement.

We may cancel, suspend, or refuse renewal of the agreement where you breach these terms, fail to pay charges, store prohibited items, give false information, or behave in a way that poses a risk to the facility, our staff, or other users. Where practical, we will give notice before termination, but immediate action may be taken where urgent action is needed for safety, legal, or operational reasons.

While we take reasonable measures to maintain a secure and well-managed storage environment, you use the service at your own risk. Liability for loss or damage to stored goods is limited to the extent permitted by law. We are not responsible for indirect loss, consequential loss, loss of profit, loss of business, or loss caused by events beyond our reasonable control, including fire, flood, theft, vandalism, power failure, or access disruption, unless caused by our proven negligence or wilful misconduct.

You are responsible for the packaging, labelling, and protection of your goods. Fragile, valuable, perishable, flammable, dangerous, or environmentally sensitive items require special care and may not be accepted. You must not store anything that could damage the unit, attract pests, create odour, leak, contaminate, or otherwise affect neighbouring units or the site. If we discover unsafe or unsuitable goods, we may remove, dispose of, or isolate them at your cost where necessary.

You should consider your own insurance arrangements for the full replacement value of the goods placed into storage. Any insurance we offer, if selected, will be subject to its own policy terms, exclusions, and claim process. We do not guarantee that a particular loss will be covered by insurance, and it remains your responsibility to ensure the amount of cover is adequate for your needs.

Access to the storage facility is subject to our rules, opening hours, and security controls. We may change access arrangements for operational reasons, maintenance, emergencies, or legal compliance. You must not share access credentials with unauthorised persons, and you are responsible for all activity carried out using your account, code, key, or card. We may inspect a unit where we reasonably believe it is necessary for safety, maintenance, compliance, or to verify that prohibited items are not stored.

If your goods are left in the unit after the agreement ends, or if charges remain unpaid, we may take action in line with the contract and applicable law. This may include restricting access, moving goods, arranging storage elsewhere, or selling or disposing of goods if lawful procedure is followed. We will act reasonably and keep records where required, but any costs incurred in doing so may be charged to you.

You must leave the unit in a clean and tidy condition when you move out. Any cleaning, fumigation, repair, or waste removal required because of your use of the unit may be invoiced to you. If keys, locks, access devices, or site property are not returned, we may charge for replacement or reprogramming. Any damage to the unit, common areas, or equipment caused by you or your visitors will be your responsibility.

Waste regulations apply at all times. You must not use the storage facility for illegal dumping, fly-tipping, or disposal of household waste, construction waste, chemicals, or other materials that require specialist treatment unless we have expressly agreed in writing and all legal requirements are met. Items that are no longer wanted must be removed through lawful channels and must not be abandoned in or around the storage site.

You are responsible for ensuring that any waste you create in connection with your storage use is separated, bagged, and disposed of in accordance with environmental law and local authority requirements. Hazardous waste, including paints, oils, solvents, batteries, gas cylinders, asbestos, medical waste, and similar items, must not be stored unless specifically permitted and properly documented. If such items are discovered, we may report the matter to the relevant authorities and recover our costs from you where permitted.

Chiswick storage services must not be used for the storage of stolen goods, counterfeit goods, controlled drugs, firearms, ammunition, explosives, or anything else prohibited by law. You confirm that you are the lawful owner of the goods stored or that you have authority to store them. You also agree to comply with customs, import, export, and sanctions rules where relevant. Any breach may result in immediate termination and possible legal action.

We may update these terms from time to time to reflect changes in law, business practice, security, or service operations. The version in force at the time of your booking or renewal will apply unless a change is required by law or is otherwise necessary for safety or compliance. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Nothing in these Terms and Conditions limits or excludes liability that cannot legally be limited or excluded under UK law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Any failure by us to enforce a right on one occasion does not mean that right is waived. Headings are included for convenience only and do not affect interpretation.

This agreement is governed by the laws of England and Wales. Any dispute arising out of or in connection with the storage agreement, these terms, or the services provided by Chiswick Storage will be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions governing your use of our storage services.