Storage Chiswick Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Chiswick provides storage, removal, collection, delivery and associated services. By placing a booking, using our services or allowing your goods to be collected, stored or transported by us, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumer and business customers unless expressly stated otherwise. Additional written agreements may apply for certain commercial contracts, but any such arrangements will only vary these Terms and Conditions where expressly stated in writing.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, firm or company who books or pays for the services, or on whose behalf the services are arranged.
Services means any storage, removal, packing, unpacking, collection, delivery, handling of goods, or related services provided by Storage Chiswick.
Goods means all items handled, transported or stored by us on your behalf, including any containers, boxes or packaging supplied by you.
Agreement means the contract between you and Storage Chiswick incorporating these Terms and Conditions and any written quotation or order confirmation we issue.
2. Scope of Services
Storage Chiswick provides storage facilities and removal services including collection, delivery and handling of goods. The specific services to be provided will be set out in our quotation or order confirmation and may include:
Transport of goods from your premises to our storage facility or to another address.
Placement of goods into storage units or dedicated storage areas.
Removal of goods from storage and return delivery.
Optional packing, unpacking, loading and unloading assistance.
We reserve the right to refuse to handle or store any goods that we reasonably consider unsafe, illegal, hazardous, or otherwise unsuitable for normal storage and removal operations.
3. Booking Process
All bookings are subject to availability and acceptance by Storage Chiswick. A booking is only confirmed when we have provided written confirmation or issued a booking reference following your acceptance of our quotation.
When requesting a quotation or making a booking, you must provide accurate and complete information about:
The addresses for collection and delivery where applicable.
The nature, approximate value and volume of goods.
Any items requiring special handling, such as fragile or high value goods.
Any access issues, including parking restrictions, stairs, lifts, narrow entrances or other constraints.
The expected duration of storage and any special storage requirements.
We may revise our quotation or apply additional charges if the information originally provided by you is inaccurate or incomplete, or if the scope of work changes at your request.
4. Access, Parking and Customer Responsibilities
You are responsible for ensuring that our vehicles and staff have safe and reasonable access to the premises for collection and delivery. This includes arranging any permits, parking or loading permissions which may be required, and ensuring clear access to entrances, stairways and lifts.
If we are unable to complete all or part of the services due to lack of access, inadequate parking or similar restrictions, we may charge for wasted time, additional waiting time, rearranged visits or storage of goods as applicable.
You must ensure that goods are suitably packed and prepared for transport and storage unless you have expressly booked our packing service. All fragile items must be clearly identified and appropriately protected. We accept no liability for damage to goods that have been inadequately or improperly packed by you.
You are responsible for removing any personal documents, money, jewellery and other small valuables before goods are collected or placed into storage. Such items should not be stored with us and are stored or transported at your risk if you choose to do so.
5. Payments and Charges
Our charges are normally based on the services requested, estimated volume or weight of goods, duration of storage, travel time, and any additional labour required. All prices will be set out in our quotation or tariff and may be subject to applicable taxes.
We may require a deposit at the time of booking and payment of the balance prior to or on the day of service. Ongoing storage fees are typically payable monthly in advance. The specific payment terms applicable to your booking will be specified in our quotation or order confirmation.
We accept the payment methods described in our current customer information. All payments must be made in the currency stated on the quotation or invoice. Time for payment is of the essence.
If you fail to make any payment by the due date, we may:
Charge interest on overdue amounts at the statutory rate or, if higher, the rate specified in our invoice from the due date until payment in full.
Withhold or suspend services, including collection, delivery and access to stored goods.
Exercise a lien over goods in our possession and, after giving notice, sell or dispose of goods to recover outstanding sums, storage charges and reasonable costs of sale or disposal.
6. Cancellations and Changes
You may cancel or amend your booking by giving us notice in writing, subject to the following provisions.
If you cancel more than a reasonable period in advance of the scheduled service date, any deposit may be refundable at our discretion, less any non recoverable costs already incurred by us.
If you cancel within a short period before the scheduled date, we may charge a cancellation fee, which may be up to the full quoted amount, reflecting the time reserved, staff allocated and other costs incurred.
If you request significant changes to the scope of services, dates or locations, we will make reasonable efforts to accommodate these changes, but cannot guarantee availability. We may revise our quotation to reflect any changes and additional costs.
We reserve the right to cancel or reschedule services in the event of circumstances beyond our reasonable control, such as extreme weather, road closures, industrial action, mechanical breakdown, or safety concerns. In such cases we will offer an alternative date or a refund of any payments for services not yet provided, but we will not be liable for any consequential loss.
7. Storage Terms and Access
Where goods are placed into storage, they will be stored at our chosen facility. We may at any time move goods to another facility of equivalent standard without notice, provided this does not materially affect the service.
Storage charges are normally calculated on a recurring basis. Fees are payable in advance and continue to accrue until all goods have been removed from storage and any outstanding balances are settled.
Access to stored goods may be by appointment only. We may charge a fee for supervised access, retrieval or partial removal of goods during the storage period. We may require proof of identity and authority before granting access or releasing goods.
If storage fees or other charges remain unpaid, we may refuse access to the goods and exercise our rights of lien and sale as set out in these Terms and Conditions.
8. Excluded and Prohibited Goods
You must not submit for removal or storage any goods which are illegal, dangerous, hazardous or unsuitable for a general storage and removals environment. Prohibited goods include, but are not limited to:
Explosives, weapons, ammunition or flammable materials.
Chemicals, toxic, corrosive or noxious substances.
Perishable goods or items requiring controlled temperatures.
Live animals, plants or any living organisms.
Waste materials including clinical, biological or construction waste.
Cash, negotiable instruments, high value jewellery, precious metals or similar items of very high value relative to volume.
If we discover that any prohibited goods have been submitted, we may remove, dispose of or destroy them without notice and at your expense, and you will be liable for any loss, damage or expense arising as a result.
9. Waste Regulations and Disposal
Storage Chiswick operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal provider and will not remove household or commercial waste unless expressly agreed in writing as part of a specific service.
You must not use our services to dispose of waste unlawfully or to circumvent local waste collection rules. Where we agree to remove unwanted items, these will be treated as goods for transport or authorised disposal and may be subject to additional charges for handling, recycling or disposal.
Any items left in our vehicles or at our premises which are clearly waste or of negligible value may be disposed of at our discretion. You will be responsible for any costs incurred if such items require special handling in accordance with waste regulations.
10. Our Liability
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods, or for delay, is subject to the limitations and exclusions set out in this section.
We will not be liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of nature, fire, flood, severe weather, war, terrorism, civil unrest, industrial disputes, road closures or vehicle breakdowns where we have taken reasonable precautions.
We will not be liable for loss or damage to:
Fragile or delicate items, including glass, china, artworks, electronics or musical instruments, unless packed and protected by us or unless we have agreed in writing to accept such liability.
Goods that were already damaged, defective or improperly packed by you.
Jewellery, money, important documents or similar valuables, whether or not notified to us, as these should not be stored or transported with general household or business goods.
Our total liability for loss of or damage to your goods, whether in contract, tort or otherwise, will be limited to a reasonable amount per item or per consignment, or to the value of the goods as declared by you and accepted by us for the purposes of our charges, whichever is lower. Higher limits may be available by written agreement and payment of an additional charge.
We will not be liable for any indirect or consequential losses including loss of profit, loss of business, loss of use, or loss of opportunity, even if we have been advised of the possibility of such losses.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
11. Your Liability and Indemnity
You are responsible for ensuring that you have the legal right to store or move the goods and that they are properly described. You agree to indemnify us against all claims, demands, losses, damages, costs and expenses arising from:
Your breach of these Terms and Conditions.
The presence of prohibited or unsafe goods.
Any claim by a third party in respect of ownership or rights to the goods.
Damage to our vehicles, equipment, premises or staff caused by your negligence or by goods submitted for storage or removal.
12. Insurance
We maintain appropriate business insurance for our operations. However, this may not cover the full replacement value of your goods. You are strongly advised to arrange your own insurance cover for goods in transit and in storage, either through your existing insurer or through a separate policy.
Any insurance arranged by you will be a matter between you and your insurer. We do not give advice on the suitability or adequacy of insurance cover.
13. Complaints and Claims
If you believe that loss or damage has occurred to your goods, or that we have failed to perform the services with reasonable care and skill, you must notify us in writing as soon as reasonably practicable and in any event within a reasonable period after receipt or retrieval of the goods.
You must provide reasonable evidence of any loss or damage, including photographs, inventories and receipts where available. We may inspect the goods and packaging before considering any claim.
Failure to notify us within a reasonable time may prejudice our ability to investigate and may affect the outcome of any claim.
14. Termination
Either party may terminate the Agreement for storage services by giving reasonable written notice, subject to payment of all fees due up to the date on which goods are removed from storage.
We may terminate the Agreement immediately and without liability if:
You commit a serious breach of these Terms and Conditions and fail to remedy it within a reasonable period after notice.
You fail to pay sums due by the due date and do not remedy this within a reasonable time after notice.
We suspect that the goods are illegal, unsafe or in breach of these Terms and Conditions.
On termination, all outstanding sums will become immediately due and payable. We may retain possession of the goods until payment is made in full.
15. Data Protection and Privacy
We will collect and use your personal data for the purposes of managing bookings, providing services, processing payments, preventing fraud and complying with legal obligations. We will handle your personal data in accordance with applicable data protection laws and our current privacy practices.
We may share your information with trusted third parties where necessary to provide the services, such as payment processors or subcontractors, but we will not sell your data to third parties.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Chiswick agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Storage Chiswick.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with any quotation or order confirmation, constitute the entire agreement between you and Storage Chiswick in relation to the services and supersede any prior understandings or agreements.
